Terms and Conditions
All the goods supplied by Rotec Cycles are backed by a full manufacturers warranty, so if you have a problem just let us know and we will discuss how best to resolve it with you.
CREDIT CARD SECURITY
We take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately. We currently use PAYPAL as a portal for payments, you can pay from your PAYPAL account or via a Credi/Debit card using this method.
In stock items are normally dispatched within 24 hours of you placing an order.
Standard Delivery You should receive the goods 2-5 days after ordering. This is sent with Royal Mail so is a Monday to Saturday Service.
24 Hour Courier We currectly use Interlink Express and UK Mail. These offer a Express Service around the UK. Couriers unfortunately do not work weekends, so orders placed on Fridays are usually on Mondays. Saturday Delivery Is available for an extra charge. Please note that all packages need to be signed for.
We list on the site whether we have an item in stock or not, on the rare occasions we make an error we will notify you as soon as possible and rectify it immediately
Here at Rotec Cycles we abide by the distance selling terms and conditions, you have the right to cancel or return your order within 7 days.
The full terms and conditions of the Distance Selling Regulations are available.
In the event of goods returned under warranty or that are incorrectly supplied by ourselves we will refund up to £25 carriage. If you return something (after the 7 days specified by the Distance Selling Regulations) due to incorrect choice or unsuitability then you will have to pay the cost of returning it to us.
To process your order, we require your name, billing address, phone number, email address and credit card information. We use this information to process your order and, if any questions should arise, to contact you about your order. If we need to contact you, we will contact you via email first. If unsuccessful (or time is critical), we will try to contact you by phone.
Rotec Cycles do not keep or store credit/debt card or financial detail.